Privacy Policy

01. PERSONAL INFORMATION WE COLLECT

When you submit an inquiry, we may collect the following information necessary to review and respond to your request:

• Contact information: full name, email address, country code, and phone number.
• Service information: service type, transfer type, flight number, vehicle category, vehicle model, passenger and luggage counts, and daily service duration when applicable.
• Trip information: pick-up date and time, pick-up location, additional stop locations, and drop-off location.
• Additional service information: child-seat requirement, child age group, and any message or other information you voluntarily provide.
• Inquiry administration information: reference number and submission date/time.
• Technical and usage information may be processed by website hosting, security, analytics, and anti-spam services, such as IP address, browser/device information, and interaction data.

02. PURPOSES OF PROCESSING

We process personal information for the following purposes:

• To receive, identify, and respond to service inquiries.
• To review requested chauffeur and transportation services and prepare quotations or service arrangements.
• To coordinate vehicle, chauffeur, itinerary, and operational requirements where necessary.
• To send inquiry acknowledgements, administrative notifications, and service-related communications.
• To prevent abuse, spam, fraud, and unauthorized use of the website.
• To maintain website security, performance, and service quality.

03. PROCESSING AND SERVICE PROVIDERS

We use selected service providers to operate the inquiry workflow and website. Depending on the service involved, information submitted through the inquiry form may be processed by:

• Netlify: website hosting, form processing, serverless functions, and reference-number management.
• Zapier: workflow automation used to route inquiry information to internal business tools.
• Google Sheets: internal inquiry record management.
• Slack: internal operational notifications.
• Postmark: transactional email delivery for inquiry notifications and customer confirmations.
• Google services, including reCAPTCHA, Google Analytics, and Google Maps/Places features, where used for spam prevention, analytics, or address assistance.
• Microsoft Clarity: website usage and interaction analytics.

These providers process information only as necessary for the functions they provide and may apply their own privacy and data-retention policies.

04. DISCLOSURE TO THIRD PARTIES AND INTERNATIONAL PROCESSING

Lux Mobility does not sell personal information. We do not disclose personal information to unrelated third parties except where necessary to provide requested services, operate the website and inquiry workflow, comply with applicable law, or protect our rights and users.

Some service providers used by Lux Mobility may process information outside the Republic of Korea. Where applicable, such processing is handled in accordance with relevant legal requirements and the safeguards provided by the applicable service provider.

05. RETENTION AND DELETION

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, to manage an inquiry or related service, and to meet applicable legal, accounting, dispute-resolution, or other legitimate record-keeping requirements. When retention is no longer necessary, the information is securely deleted or destroyed without undue delay. Information held by third-party service providers may be retained according to their applicable contractual and legal retention requirements.

06. YOUR RIGHTS

Subject to applicable law, you may request access to, correction of, deletion of, or other lawful handling of your personal information. You may also contact us regarding questions or concerns about our processing of your information.

If information is necessary to process or respond to an inquiry, refusing to provide required information may prevent us from providing the requested service.

07. SECURITY

We take reasonable technical and administrative measures to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction. Access to inquiry information is limited to personnel and service providers who need the information for the purposes described in this Policy.

08. COOKIES AND ANALYTICS

The website may use cookies, local storage, scripts, or similar technologies for essential operation, security, analytics, and service improvement. Analytics and anti-spam features may involve third-party services. For details about cookies and related technologies, please refer to our Cookie Policy.

09. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, processing practices, or applicable legal requirements change. The latest version will be published on this page with the updated date shown above.

10. CONTACT US

For privacy-related questions or requests, please contact:

Jaden Ji  |  bill@luxmobility.co.kr  |  +82-70-7706-1986

Luxmobility Inc. · #713, 6 Hwangsaeul-ro 319 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do 13590, South Korea